Remove 2012 Remove Feedback Remove Scripts
article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. They don’t do anything else except maybe monitor a few calls and give some feedback. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries).

article thumbnail

The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Schedule your notebooks from any JupyterLab environment using the Amazon SageMaker JupyterLab extension

AWS Machine Learning

Migrating from interactive development on notebooks to batch jobs required you to copy code snippets from the notebook into a script, package the script with all its dependencies into a container, and schedule the container to run. In the following section, we show an example of using initialization scripts to install packages.

Scripts 100
article thumbnail

Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

SharpenCX

billion in annual revenue since their debut in 2012. And even as the company has shifted and changed since their launch in 2012, their mission and values have remained core to who they are, who they hire, and what they do for customers. They ask for feedback thoughtfully. This month, we’re crushing on Lyft. Get the guide.

article thumbnail

Integrate HyperPod clusters with Active Directory for seamless multi-user login

AWS Machine Learning

To achieve this multi-user environment, you can take advantage of Linux’s user and group mechanism and statically create multiple users on each instance through lifecycle scripts. Create a HyperPod cluster with an SSSD-enabled lifecycle script Next, you create a HyperPod cluster with LDAPS/Active Directory integration.

Scripts 120
article thumbnail

Service with a Smile

Ann Michaels and Associates

Our Assurance team, which more than doubled in size in 2012, ensures team members have the skills needed to uphold this by providing ongoing coaching and positive enforcement when team members are speaking with clients. The company also uses client feedback to provide insight into areas where they can improve. Security Associates, Inc.

article thumbnail

Apply fine-grained data access controls with AWS Lake Formation and Amazon EMR from Amazon SageMaker Studio

AWS Machine Learning

Complete the following steps: Download the bootstrap script from s3://emr-data-access-control- /customer-bootstrap-actions/gcsc/replace-rpms.sh , replacing region with your region. We provide the following sample Lifecycle Configuration script to configure the roles: #!/bin/bash SNAPSHOT20221121212949.noarch.rpm. noarch.rpm.

Scripts 98