Callminer

AUGUST 1, 2017

Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Fonolo

JANUARY 11, 2022

Author Mike Desmarais, the founder and CEO of SQM Group, brings his 25+ years of experience in customer service and call center metrics to the pages of First Call Resolution and the rest of SQM Group’s book lineup. DID YOU KNOW?

Call Center 81

Call Center Marketing Management First call resolution 81

Outsource Consultants

JANUARY 27, 2025

The Philippines: A Call Center Powerhouse Rapid Industry Expansion The Philippine BPO sector has experienced explosive growth over the past two decades. From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Partnering with a Philippine call center led to a dramatic turnaround.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Fonolo

NOVEMBER 17, 2020

The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. There are five significant reasons why call centers will deploy call-back technology this year: Improving First Call Resolution (FCR).

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176