Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Nicereply

NOVEMBER 21, 2019

Since 2012 we have started receiving ratings from our customers. They were about various examples of gamification that can be used to motivate and compensate your team. To sum it all up – in terms of customer satisfaction applying gamification to our work has brought us: 5x more ratings. Sure, you hope to get 10 out of 10.

Gamification 75

Gamification Surveys Feedback Customer Support 75

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Fonolo

JANUARY 29, 2019

Gamification is the future of employee engagement and attrition for the call center. The longest hold time on record lasted five hours, 40 minutes and one second ; in 2012, a customer was placed on hold by Australian Airlines for this jaw-dropping duration. billion in 2017 to USD 93 billion by 2022! That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

Livepro

JUNE 19, 2019

Topic: ‘Leveling up your organisation with gamification’. The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16. KEYNOTE SPEAKER MELBOURNE 1st AUGUST 2019 & BRISBANE 8th AUGUST 2019. Luke Jamieson | Head of CX and EX at Customer Driven.

Government 75

Government Gamification outsourcing Consulting 75

NICE inContact

JULY 25, 2019

According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. Challenges can consistently be given through gamification tools. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.

Call Center 56

Call Center Gamification Coaching Surveys 56