Noble Systems

DECEMBER 18, 2018

That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. All of them can be enhanced with gamification.

Gamification 75

Gamification Sales Contact Center Business Process Outsourcing 75

Fonolo

JANUARY 29, 2019

Gamification is the future of employee engagement and attrition for the call center. The call center outsourcing industry is expected to grow, regardless of geopolitics. With more than 15 years of customer service experience, Jeremy is Director of Customer Experience at FCR, a respected and disruptive outsourcer. Jeremy Watkin.

Call Center 85

Call Center Airlines Contact Center Self service 85

Livepro

JUNE 19, 2019

Todd Gorsuch is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. Topic: ‘Leveling up your organisation with gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors.

Government 75

Government Gamification outsourcing Consulting 75

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16.

Transportation 40

Transportation Government Multichannel Consulting 40