2012 Gamification Quality management 
NICE inContact
JULY 25, 2019
Recognition via a performance management program in the workplace can fulfill that need and keep employees around longer. According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. and quality management products.
Serenova
JUNE 20, 2019
We’ve shared before that Millennial (born between 1981 and 1996) and Gen Z (born between 1997 and 2012) agents are having major impact on the way today’s contact centers operate. Performance management tools can help here. You can also increase engagement by using gamification techniques to reward them when specific goals are achieved.
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