TechSee

MARCH 7, 2019

With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities. Gamification.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

CSR Inc.

JULY 17, 2016

Proper Implementation Remains the Largest Obstacle to the Success of Rewards-Driven Programs At CSR, we’ve found that rewards programs (to boost employee morale & retention, improve performance, increase productivity, enhance learning and more) can be quite successful.

Call Center 48

Call Center Technology Gamification Coaching 48

Callminer

SEPTEMBER 5, 2017

With a unique blend of marketing and communications experience coupled with a background in behavioral and situational analysis, she brings metrics-driven results and the ability to focus sales and marketing efforts in a direction that offers the highest potential for long-term, sustainable growth.

Call Center 140

Call Center call center software outsourcing Coaching 140

Playvox

JANUARY 13, 2022

Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. Related Article: Ensuring Your Agents Are Fully Operational Working from Home.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. That means sharing policy changes, marketing or sales objectives, goals, and metrics, and ensuring the team understands how their roles impact each of these things.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

ClearAction

JANUARY 12, 2022

Cost savings, productivity improvements, and higher morale were enjoyed throughout Applied Materials and across the customer base. Customer experience managers should track their own progress in driving the metrics preceding this: facilitation, involvement, levers. Examples of achievements that grew customer trust: 11.

Government 62

Government Enterprise Customer centricity Banking 62