Remove 2012 Remove Metrics Remove Scripts
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Bill Dettering.

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Promote pipelines in a multi-environment setup using Amazon SageMaker Model Registry, HashiCorp Terraform, GitHub, and Jenkins CI/CD

AWS Machine Learning

Policy 3 – Attach AWSLambda_FullAccess , which is an AWS managed policy that grants full access to Lambda, Lambda console features, and other related AWS services.

Scripts 120
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The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
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Build a cross-account MLOps workflow using the Amazon SageMaker model registry

AWS Machine Learning

Upon a new model version registration, someone with the authority to approve the model based on the metrics should approve or reject the model. The model artifact is created in the shared services account Amazon Simple Storage Service (Amazon S3) bucket. s3:GetObject', 's3:GetObjectVersion' ], #read 'Resource': 'arn:aws:s3::: /*' }] }. 's3:GetObject',

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Schedule your notebooks from any JupyterLab environment using the Amazon SageMaker JupyterLab extension

AWS Machine Learning

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

Scripts 89
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Deep demand forecasting with Amazon SageMaker

AWS Machine Learning

The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014. Amazon Forecast is a time-series forecasting service based on machine learning (ML) and built for business metrics analysis. For HPO, we use the RRSE as the evaluation metric for all the three algorithms.

Metrics 90
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Top 7 Call Center Management Books on the Market

Fonolo

Author Mike Desmarais, the founder and CEO of SQM Group, brings his 25+ years of experience in customer service and call center metrics to the pages of First Call Resolution and the rest of SQM Group’s book lineup. DID YOU KNOW?