Fonolo

JANUARY 11, 2022

Author Mike Desmarais, the founder and CEO of SQM Group, brings his 25+ years of experience in customer service and call center metrics to the pages of First Call Resolution and the rest of SQM Group’s book lineup. DID YOU KNOW?

Call Center 81

Call Center Marketing Management First call resolution 81

AWS Machine Learning

MAY 8, 2023

The MLflow Python SDK provides a convenient way to log metrics, runs, and artifacts, and it interfaces with the API resources hosted under the namespace /api/. You can use this script add_users_and_groups.py mlflow/runs/search/", "arn:aws:execute-api: : : / /POST/api/2.0/mlflow/experiments/search", large', framework_version='1.0-1',

APIs 97

APIs Government Accountability Scripts 97

AWS Machine Learning

JUNE 6, 2023

Run your DLC container with a model training script to fine-tune the RoBERTa model. After model training is complete, package the saved model, inference scripts, and a few metadata files into a tar file that SageMaker inference can use and upload the model package to an Amazon Simple Storage Service (Amazon S3) bucket.

Scripts 97

Scripts APIs Benchmark Management 97

Ann Michaels and Associates

OCTOBER 28, 2018

Our Assurance team, which more than doubled in size in 2012, ensures team members have the skills needed to uphold this by providing ongoing coaching and positive enforcement when team members are speaking with clients. One key value is serving ‘every client, every time, no exceptions, no excuses,’” says the Quicken Loans Training team.

Construction 61

Construction Surveys Scripts Feedback 61

AWS Machine Learning

MAY 5, 2023

By uploading a small set of training images, Amazon Rekognition automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics. A Python script is used to aid in the process of uploading the datasets and generating the manifest file. join(", "), }; }).catch((error)

Engineering 103

Engineering APIs Scripts Enterprise 103

Taylor Reach Group

JUNE 11, 2018

Call Scripting: More Contact Centers Are Using Call Scripting: While Contact Centers are often encouraged to give advisors more freedom on the phone, there has been a contradictory increase in those using call scripting. In fact, the percentage of Contact Centers using call scripting has risen from 48.3% of the vote.

Contact Center 50

Contact Center Self service Scripts Call Center 50

Comm100

NOVEMBER 3, 2016

According to a study conducted by Forrester research , use of the help/FAQ pages on a company’s website for customer service increased from 67% in 2012 to 76% in 2014. Review metrics before holiday to see how this can be improved. Free Download] Live Chat Scripts to Make Stellar Agents.

Wait times 45

Wait times Advertising Entertainment Self service 45

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. ” — Amazon Web Services re:Invent 2012. Metric assessment protocol. Don’t let this be the case with your party! ” — Wired.com Interview.

Customer Service 49

Customer Service Advertising Call Center Scripts 49

Service Agility

MARCH 17, 2018

Originally published in Contact Center Pipeline, May 2012 Have you ever picked up the phone to call a business, all the while thinking "I sure hope they are unable to handle my issue during this call and I need to call them back at least once to get this resolved"? Of course not.

Contact Center 40

Contact Center CRM Construction Metrics 40

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Balto

AUGUST 3, 2022

Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Our recent Script Adherence report unearthed a similar finding: the agent experience, for the most part, is universal, and only varies slightly based on company size. 2012, March 12).

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Fonolo

NOVEMBER 17, 2020

As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. FCR is the Most Important Metric. The Value of Metrics. contactcenter #2020trends Click To Tweet. Up from just 2.2%

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

SEPTEMBER 7, 2023

You can then use a script (process.py) to work on a specific portion of the data based on the instance number and the corresponding element in the list of items. Start with the following code: %%writefile lambdafunc.py Processing step sklearn_processor = SKLearnProcessor( framework_version="0.23-1", 1", instance_type="ml.m5.xlarge",

Best practices 123

Best practices Scripts Construction APIs 123