Beyond Philosophy

NOVEMBER 10, 2014

According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent. Your existing customers are far easier to upsell. By comparison, the S&P 500 returned only $93, a 7-percent loss.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

TechSee

MARCH 7, 2019

When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer. Gamification. Rewards may include recognition on leaderboards, physical prizes, priority for preferred shifts or free parking.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Amity

OCTOBER 31, 2016

In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services.

Coaching 0

Coaching Upselling Engineering Marketing 0

Outsource Consultants

APRIL 9, 2025

How AI Transforms Philippine Call Centers Supercharging Customer Service AI-powered tools in Philippine call centers have dramatically improved performance metrics, including higher first-call resolution rates. A case study showed that AI-driven insights enabled upsell revenue to climb 44% in one trial period.

Call Center 67

Call Center outsourcing Chatbots Analytics 67

Outsource Consultants

JANUARY 27, 2025

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This blog post will explore why the Philippines is the secret weapon for achieving customer service excellence.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Balto

AUGUST 3, 2022

Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Upselling and cross-selling were viewed as the least effective skills for garnering revenue — this is a prime coaching opportunity. Cross-Selling and Upselling: How They Differ Yet Work Together.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

SEPTEMBER 11, 2020

They have conducted events annually since 2012. Net Dollar Retention is more relevant than other churn metrics. NDR gives the exact percentage of revenue retained compared to another period after taking upsells, downgrades and churn into account. SaaStr is the world’s largest community of SaaS founders and executives.

SaaS 10

SaaS Upselling Metrics Marketing 10