2012 Morale Personalization 
Hodusoft
OCTOBER 9, 2024
has significantly increased, from a mere 447 in 2012 to more than 3,200 in 2023. That means the other call center is more vulnerable to the loss of sensitive and personal customer information if there is a data breach. Employee Morale Robust data security is not just a boon for customers. The former, obviously.
BlueOcean
OCTOBER 4, 2021
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Agents need to feel heard to keep morale and engagement high. Let’s dive right in. Exploring Customer Care in the Subscription Economy. Providing Agent Feedback.
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BlueOcean
OCTOBER 4, 2021
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Agents need to feel heard to keep morale and engagement high. Let’s dive right in. Exploring Customer Care in the Subscription Economy. Providing Agent Feedback.
Playvox
JANUARY 13, 2022
Workers are gaining strength in the workplace, driven by social changes, labor shortages, and a shift in personal priorities. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Technology always needs focus. Gen Z Has Arrived.
CSR Inc.
JULY 17, 2016
Proper Implementation Remains the Largest Obstacle to the Success of Rewards-Driven Programs At CSR, we’ve found that rewards programs (to boost employee morale & retention, improve performance, increase productivity, enhance learning and more) can be quite successful.
TechSee
MARCH 7, 2019
With this high turnover presenting a significant challenge to contact centers in terms of cost, productivity and morale, it is not surprising that there’s an ongoing global trend towards fostering agent development and enhancing their day-to-day activities.
Stratifyd
JUNE 6, 2019
The moral of the story is: We've stumbled onto a new era of peer-to-peer payments, virtual credit cards, and branchless banks , with no signs of turning back. Their incredibly short attention spans and “see now, buy now” mentalities make them crave immediacy and demand a highly personalized CX. I pay my bills through Venmo.
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