Sykes
MARCH 18, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.
Kayako
JANUARY 5, 2017
According to Forrester Research , “only 36% of contact centers have implemented multichannel integration to provide consistent experiences; 70% do not train agents to support multiple channels, and 56% do not offer an agent-facing knowledge management solution”. Most consumers expect ready access to support or help.
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Sykes
MARCH 5, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.
Eptica
MARCH 11, 2016
However, UK brands are struggling to cope with the emails they receive , with performance overall worsening according to the latest Eptica Multichannel Customer Experience Study. This was down from 74% in 2015 , and was well below 2012’s total of 87%. Share this page on: Tweet.
Eptica
APRIL 26, 2016
These findings come from the Eptica Multichannel Customer Experience Study , which has tracked the changing face of customer service in the UK, France and latterly the United States , over the last five years. This has increased from 53% in 2012. Share this page on: Tweet.
CSM Magazine
DECEMBER 16, 2021
Why continue losing customers with the old Multichannel system, with the nuisance of stopping and restarting contact as customers switch from one communication medium to another? Since 2012, the percentage of companies using Omnichannel has gone from 20 to over 80 percent. Use your private phone number. 14-day trial without limits.
Eptica
JANUARY 22, 2016
This is particularly impressive bearing in mind that in 2012 Facebook was at the bottom of the ACSI’s social media category and near the bottom of the overall ranking. Leading in terms of customer satisfaction gains according to the ACSI was Facebook , which improved by 12 percent to achieve a score of 75. Share this page on: Tweet.
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