Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Kayako
JANUARY 5, 2017
Forrester’s latest consumer survey about channel usage for customer service , reported that the use of the help/FAQ pages on a company website for customer service increased from 67% in 2012 to 76% in 2014. Most consumers expect ready access to support or help. Multi-channel support can silo important customer history.
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