Remove 2012 Remove Omni-channel support Remove Personalization
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Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

Forrester’s latest consumer survey about channel usage for customer service , reported that the use of the help/FAQ pages on a company website for customer service increased from 67% in 2012 to 76% in 2014. Most consumers expect ready access to support or help. Multi-channel support can silo important customer history.

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Customer Service in the Digital Age

CSM Magazine

Stakeholders—internal or external persons, companies, or social groups—have a vital interest in a company’s actions, policies, and objectives. These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. Omni-channels. Impact of Globalization.