Select VoiceCom Blog

JANUARY 3, 2023

This business practice is known as outsourcing, defined as hiring international parties or individuals to provide their services to your company. The Philippines is notable for being one of the best countries to outsource employees , and it shares this feat with places like India, Mexico, and Brazil. increase from the year before.

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outsourcing Business Process Outsourcing Government Education 52

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The visionary leadership at SYKES is shaping the evolution of outsourcing,” Barkin notes. as chief strategy and marketing officer.

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Technical Support outsourcing Enterprise Business Process Outsourcing 16

Outsource Consultants

APRIL 9, 2025

In this post, well explore how AI is transforming the Philippines call center sectorand why that matters for any company outsourcing (or considering it) in 2025. This shift represents a strategic move to maintain the country’s global leadership in outsourcing services. How are Philippines call centers using AI in 2025?

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Call Center outsourcing Chatbots Analytics 67

Fonolo

JANUARY 29, 2019

The call center outsourcing industry is expected to grow, regardless of geopolitics. The longest hold time on record lasted five hours, 40 minutes and one second ; in 2012, a customer was placed on hold by Australian Airlines for this jaw-dropping duration. That number is expected to rise 15% by 2022 and reach 1.8 Call backs anyone?

Call Center 85

Call Center Airlines Contact Center Self service 85

Taylor Reach Group

MAY 11, 2018

If you are going to be making large volumes of outbound calls then a dialer may be appropriate or should these services be outsourced on an as-needed basis? This post was published in 2012 and updated in 2018. Do you need one? How about a predictive dialer? How will you manage the Centers’ workforce?

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Call Center Interactive Voice Response Real estate Contact Center 104

Outsource Consultants

AUGUST 21, 2023

Notably, the country’s booming technology sector, particularly in the realm of generative AI, makes it an appealing destination for outsourcing. Outsource Consultants delves into the key changes seen in Mexico over the last three years, helping you prepare for your perfect Mexican call center partner.

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Call Center outsourcing Government Education 67

Outsource Consultants

MARCH 27, 2024

As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. In fact, between 2012 and 2019, US-based women-owned businesses grew at a rate of 16.7% , significantly outpacing the growth of male-owned businesses (5.2%).

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Call Center Government outsourcing call center workforce 67

Anexa BPO

NOVEMBER 7, 2021

Between 2012 and 2019, profit pools (earnings before interest, taxes, depreciation, and amortization – or EBITDA) grew at a compound average growth rate of approximately 5%. Such an edge can be seamlessly introduced through partnerships with experienced BPO / outsourcing companies. Have questions?

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outsourcing Healthcare Business Process Outsourcing Government 40

Callminer

SEPTEMBER 5, 2017

Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. billion in successful outsourcing partnerships.

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Call Center call center software outsourcing Coaching 140

Livepro

JUNE 19, 2019

Todd Gorsuch is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. Topic: ‘Increasing Staff Engagement – Why & How’.

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Government Gamification outsourcing Consulting 75

AWS Machine Learning

AUGUST 9, 2022

Before you proceed, make sure that the IAM role that you’re using has a trust policy with CodeBuild: { "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Principal": { "Service": [ "codebuild.amazonaws.com" ] }, "Action": "sts:AssumeRole" } ] }.

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Transportation Scripts outsourcing Enterprise 98

Sykes

MARCH 5, 2019

The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

CSM Magazine

NOVEMBER 3, 2023

Over the past 30 years, there’s been a significant evolution in client and customer needs and as we approach 2024, it is apparent to all industry leaders that our role as outsourcers has become one of a trusted partner to companies. since assuming the role of General Manager in 2012.

Banking 59

Banking outsourcing Best practices Marketing 59

Comm100

OCTOBER 30, 2017

A 2012 study by Beyond Philosophy, called out “silo mentality” as the biggest organizational hurdle in improving the customer experience. Outsourcing. Outsourcing by itself is not always a bad idea. Outsourcers, on the other hand, are in the business of handling those calls. How can I fix it?

Best practices 66

Best practices Contact Center Management outsourcing 66

Lumoa

MAY 7, 2018

Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team. It could be easy to outsource and hire a support team of 500 people, but it will never result in great customer support or in people that feel real connection to the product.

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Customer Experience Metrics Customer centricity Sales 92

Anexa BPO

NOVEMBER 29, 2022

In 2016, 60% of organizations had a recognition program in place, up from 50% in 2012. Understanding that employee experience – and the human touch that it implies – is at the heart of a successful business model, it’s clear that there was never a better time to partner with a customer service outsourcing leader like Anexa.

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outsourcing Coaching Analytics Personalization 52

Noble Systems

DECEMBER 18, 2018

A recent study conducted by CSO Insights, says that sales goal attainment across geographies and industries dropped from 63% in 2012 to 53% in 2016. Allied Global, spanning 5 countries, is considered one of the Top Business Process Outsourcing companies in The Americas. But companies considered to be world-class are faring much better.

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Gamification Sales Contact Center Business Process Outsourcing 75

Grupo Noa

DECEMBER 20, 2020

According to The Economist Magazine, France is a leading FDI destination with more than 698 major overseas investment projects are being run in the state since 2012. No doubt, overseas investors and firms will also have to provide outstanding services to customers to win their faiths.

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Call Center outsourcing Personalization Customer Service 40

Grupo Noa

AUGUST 10, 2018

According to The Economist Magazine, France is a leading FDI destination with more than 698 major overseas investment projects are being run in the state since 2012. No doubt, overseas investors and firms will also have to provide outstanding services to customers to win their faiths.

Call Center 40

Call Center outsourcing Personalization Customer Service 40

Aspect

AUGUST 20, 2018

Samsung, LinkedIn y Pinterest utilizan el software de Directly para ofrecer servicio al cliente referiendo las preguntas de sus clientes a otros clientes por una módica cantidad de dinero, como una alternativa al outsourcing, bienvenido a la era del servicio al cliente social.

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outsourcing Call Center Marketing Customer Care 48

Livepro

JULY 17, 2018

Luke has over 13 years of expertise across the Superannuation retail, outsourcing and profit-to-member sectors. The team also accredited with; AusContact, Victorian Contact Centre of the Year 2012, 13 & 16. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres.

Transportation 40

Transportation Government Multichannel Consulting 40

Taylor Reach Group

MARCH 6, 2020

”[ source ] 2012 to 2019 MERS infected over 2,500 people and killed 862. If you employ and outsource or third party to field some of your calls, reach out to them to see if they can handle more on a temporary basis.

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Contact Center outsourcing Coaching Consulting 131