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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Alex Tebbs. Rachel Ivers.

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The Essential Sales (Summer) Reading List

aircall

Vacations — and other OOO moments — provide sales professionals with a unique opportunity to gets some needed relaxation but also to enhance their job-related knowledge base. Sales is a study in motivational psychology. Good sales professionals have an idea of how to turn opportunities created into deals won. Don’t panic.

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JivoChat Makes The Latka 100: The Fastest Growing SaaS Companies in 2019

JivoChat

Since 2012, we’ve focused on helping businesses like yours scale. Today, we’re helping over 283,000 websites support their customers and grow their sales! We’re excited to share that out of 3,500 SaaS companies last year, we were in the Latka top 5% in terms of revenue growth rate. How We Compare to Other SaaS Companies.

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TheLoops Secures $8.75M in Seed Funding to Reinvent Support Operations for Modern SaaS Businesses

CSM Magazine

Theloops secures $8.75m in seed funding to reinvent support operations for modern SAAS businesses investment led by dell technologies capital positions company to meet significant demand for agile, intelligent support operations. TheLoops , an intelligent support operations platform, today announced it has closed $8.5

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Fireside Chat: Natero Shares Tips for Customer Success

Satrix Solutions

Read our interview: Evan Klein: How has the Customer Success industry changed since Natero was first founded in 2012? The title of “Customer Success Manager” wasn’t ubiquitous back in 2012, but today it’s the third most promising job of 2018 according to LinkedIn. About Craig Soules.

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Top 10 Must Attend Conferences in 2020 for Customer Success Professionals

ChurnZero

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. With 12,500 attendees, 250 speakers, 200 sponsors, their missions is to provide the SaaS community with unparalleled access to the top minds in SaaS.

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8 BIG RYG Speakers to Follow on Twitter

ChurnZero

Her focus is on capital-efficient , go-to-market strategies across sales, marketing, customer success and support. She thrives on helping entrepreneurs tackle challenges like reducing customer churn, creating efficient sales teams , increasing product adoption, and building a positive culture.