Education Services Group

NOVEMBER 19, 2019

The company folded in 2012. With that in mind, here are a few ways that Customer Success permeates key areas of your business: Customer retention : with more and more businesses transitioning to a software as a service (SaaS) business model , gaining long-term, repeat business is more important than ever. Go Big or Go Home.

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SaaS Customer retention Upselling Education 40

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. They have conducted events annually since 2012. Through this graph, we can see the impressive growth rate of SaaS industry. India’s SaaS industry is growing faster than other nations. SaaS companies no longer need “hot” locations like Silicon Valley.

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SaaS Upselling Metrics Marketing 10

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. How to identify customers/users appropriate for a cross sell or upsell?

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SaaS Upselling Analytics Metrics 10

Amity

MAY 5, 2016

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. — Alex Outwater (@aoutwater) April 10, 2012. is reading up on SAAS [link]. talking about SaaS nice. everything's an upsell. hard upsell, no donut! Customer Health Score. Customer Lifecycle.

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SaaS Upselling Customer retention Management 57