2012 Self service Surveys 
Beyond Philosophy
MAY 14, 2015
People like the convenience of self-service. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. Clearly, more Customers want self-service options.
Joe Rawlinson
AUGUST 9, 2017
But 53 percent of customers say they want a totally personalized experience, which they feel is a fair exchange for the personal data they provide while shopping online, a Bazaarvoice survey found. Adding self-service options such as an online knowledge database can boost your customers’ satisfaction with their online experience.
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Fonolo
JANUARY 29, 2019
With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. This is listed by 34% of U.S.
Kayako
FEBRUARY 16, 2017
CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team. So how can we meet our customer’s self-service demands? Structure, layout, and design of your self-service center matters.
Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived.
Balto
AUGUST 3, 2022
We surveyed 361 executives across the United States for the purpose of this survey. We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants.
Taylor Reach Group
JUNE 11, 2018
Research shows that 74% of customers are using 3 or more channels to access customer service (Ameyo). In fact, 44% of millennials surveyed expect their experience to be consistent across all device. Self Service: 90% of respondents expect brands to offer an online portal for self service (Microsoft).
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