2012 Self service Technical Support 
Callminer
AUGUST 1, 2017
Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. Provide self-service options to your callers, but don’t force these options upon them. Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service.
Sykes
MARCH 18, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self?service.
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TechSee
MARCH 7, 2019
Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. For every customer episode – paying a bill, getting technical support with activating a device, etc. Team-based models.
Sykes
MARCH 5, 2019
The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self?service.
RichCall
SEPTEMBER 13, 2017
self-service. As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. Self-service.
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