2012 Self service Virtual Agent 
SmartAction
NOVEMBER 1, 2023
When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. Our virtual agents can solve 80% to 90% of customer problems.
Playvox
JANUARY 13, 2022
Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived.
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CSM Magazine
JUNE 12, 2020
While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. While efficient and less expensive, many companies are reluctant to discontinue human agent support.
RichCall
SEPTEMBER 13, 2017
self-service. Self-service. consumers are using web self-service more than assisted service. In fact this number increased from 67% in 2012 to 84% in 2015. With a self-service portal, customers can search for their problem online and follow instructions to fix it. of companies.
ProProfs Blog
JUNE 14, 2019
Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012.
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