Sykes

MARCH 18, 2019

The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Technical Support 16

Technical Support outsourcing Enterprise Business Process Outsourcing 16

Taylor Reach Group

MAY 11, 2018

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. This post was published in 2012 and updated in 2018. Consolidating Contact Centers.

Call Center 104

Call Center Interactive Voice Response Real estate Contact Center 104

Callminer

AUGUST 1, 2017

Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548. He is one of ICMI’s Top 50 Thought Leaders on Twitter and on HDI’s list of Top 25 Thought Leaders in Technical Support and Service Management. According to Gallop, 69% of employees would work harder if they were better recognized.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Sykes

MARCH 5, 2019

The acquisition of Alpine Access in 2012 also differentiated SYKES with an established, reliable and secure home-based service option that allows for rapid scalability and flexibility. engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

TechSee

MARCH 7, 2019

For every customer episode – paying a bill, getting technical support with activating a device, etc. If a company’s culture supports healthy work rivalry – as is the case at Microsoft – success lies in full transparency and comprehensive reporting to ensure a level playing field.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Today Upwork.com shows 53,000+ for virtual customer service work alone.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

ChurnZero

AUGUST 25, 2020

Godard Abel, G2 Godard ( @godardabel )is CEO of G2 , a business software review website he co-founded in 2012. Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Previously Godard served as CEO of SteelBrick which was acquired by Salesforce in 2016.

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69