Beyond Philosophy

NOVEMBER 10, 2014

According to the study, “the cumulative return of a $100 investment in the ACSI fund from April 2000 to April 2012 was $490, a gain of 390 percent. Your existing customers are far easier to upsell. By comparison, the S&P 500 returned only $93, a 7-percent loss.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Amity

MAY 5, 2016

— Alex Outwater (@aoutwater) April 10, 2012. everything's an upsell. hard upsell, no donut! Customer Health Score. Customer Lifecycle. Customer Retention. Customer Success. CustomerSuccess. Customer Success Manager. Monthly Recurring Revenue. Net Promoter Score. Annual Recurring Revenue. Not annual, recurring revenue.

SaaS 57

SaaS Upselling Customer retention Management 57

TechSee

MARCH 7, 2019

However, as far back as 2012, Gartner raised doubts about the long-term value of gamification, predicting that 80% of gamified applications would fail to meet business objectives because of poor design.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Amity

OCTOBER 31, 2016

In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services.

Coaching 0

Coaching Upselling Engineering Marketing 0

Outsource Consultants

JANUARY 27, 2025

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This blog post will explore why the Philippines is the secret weapon for achieving customer service excellence.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Eptica

APRIL 18, 2018

As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.

Airlines 49

Airlines Customer Experience Multichannel Transportation 49

Education Services Group

NOVEMBER 19, 2019

The company folded in 2012. Part of this is due to better retention — it’s far more profitable to retain customers than to acquire new ones — and part of the phenomenon is due to the fact that delighted, successful customers are more likely to lead to cross-sells and upsells. Go Big or Go Home.

SaaS 40

SaaS Customer retention Upselling Education 40