Joe Rawlinson

AUGUST 9, 2017

Empower your customer service team to handle service tickets across all channels by adopting a virtual call center platform such as 8×8 Virtual Contact Center that is equipped to deliver a consistent omni-channel experience. Add Value by Utilizing Technological Innovations.

Customer Service 104

Customer Service virtual call center Self service Analytics 104

CSR Inc.

JULY 17, 2016

Enterprise gamification was all hype in 2012, but the practice of using game elements to engage employees seems to be coming of age in 2015 and in 2016. In my post earlier this month on managing virtual call center agents, I mentioned tech tools such as automated persona-based performance portals and speech analytics.

Call Center 48

Call Center Technology Gamification Coaching 48

Hodusoft

OCTOBER 9, 2024

has significantly increased, from a mere 447 in 2012 to more than 3,200 in 2023. Maintain Customer Trust Just imagine; out of two call centers that are similar in size, one is extremely particular about data security while the other is not. Just to put things in perspective, let’s take a recent stat.

call center software 52

call center software Call Center Contact Center Best practices 52

Fonolo

NOVEMBER 17, 2020

Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS). Nina TM : Virtual Assistant by Nuance.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176