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The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M This simplistic math lead to globalizion of services with early adopters such as GE and American Express moving operations to India in the early 90s. new jobs in the IT / BPO sector by 2016.
Tip: If your contact center cares about the customer experience, wants to reduce abandonrates, and decrease telco costs, then a cloud call-back solution is a must-have solution for 2017. Reducing AbandonmentRate ( read the success story ). Source: The Contact Center Satisfaction Index Mid-Year 2013.
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