Global Response

FEBRUARY 17, 2025

Analyzing these patterns by demographic or particular trends can help you find the cause of the issue for swift resolution. Aligning VoC insights with call center KPIs (First Call Resolution, CSAT) Analyzing your VoC customer service success includes targeting specific key performance indicators.

Call Center 62

Call Center outsourcing First call resolution Best practices 62

Outsource Consultants

JANUARY 27, 2025

The Philippines: A Call Center Powerhouse Rapid Industry Expansion The Philippine BPO sector has experienced explosive growth over the past two decades. In 2013, BPO revenue rose to $15.5 This growth trajectory has positioned the Philippines as a top destination for companies seeking high-quality call center services.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Fonolo

NOVEMBER 17, 2020

Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business. The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176