2013 Accountability Consulting 
Beyond Philosophy
MARCH 2, 2016
They analyzed four million phone calls from 2013 to 2015. When we consult our clients about how to improve their Customer Experience, we always talk about the expectations of Customers. appeared first on Beyond Philosophy | CX Consultants | Customer Experience. I’d love to hear your added insight in the comments below.
Beyond Philosophy
JANUARY 9, 2017
Car buyers visited an average of 5 dealerships before buying a car in 2013, but now that number is down to 1.6, Google Account Executive Derek Humphrey told the auto show crowd. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
FEBRUARY 25, 2016
As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender. In January, 33% of U.S.
Beyond Philosophy
JANUARY 26, 2015
Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action. If you enjoyed this post, you might be interested in the following blogs: The Draining of Target’s Emotional Bank Account. All attendees will receive a discount code for 50% off the eBook.
Beyond Philosophy
JUNE 29, 2015
These efforts, however, only scratch the surface on what would help Target make large deposits to the severely depleted consumer trust account. They can build a veritable bank account of trust; and high trust, and the positive reputation and image it breeds, is an enduring strategic advantage, a definite competitive differentiator.
Beyond Philosophy
JANUARY 16, 2018
In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.
Beyond Philosophy
JUNE 11, 2015
A third is “Bluebird”, a prepaid debit card which functions as a Walmart customer’s alternative to having a checking account, with which they can make deposits, pay bills – – and shop at Walmart. Another is reloadable MasterCard and Visa debit cards. Like Tesco is already doing in the U.K,
Expert insights. Personalized for you.
278 
Let's personalize your content