2013 Accountability Customer advocacy 
ShepHyken
JUNE 28, 2019
As Bain & Company recently noted , AI-powered predictive technologies that can better match customer queries with employee skills will be able to “reduce costs, increase sales and saves, raise the level of customer advocacy, create more satisfying jobs, and keep talented agents engaged with the tasks where they are most proficient.”
CSM Magazine
NOVEMBER 7, 2018
Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4 out of 100, well below the all-sector average of 78.1. ” 3.
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aircall
JUNE 30, 2021
In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Many look to the company for ways to improve customer retention. Many customers also prefer reaching out to companies via social media channels. Five years later, Amazon acquired it for $1.1
SmartKarrot
MARCH 8, 2022
She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.
SmartKarrot
JANUARY 5, 2021
Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013.
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