CSM Magazine

JULY 17, 2024

. “Our previous system, despite being the specialist software package solution for our sector, was server based and poorly supported,” commented Paul Salmon, Managing Director of Assured Fire and Security. “From the first demo to a call to the Roadcrew support team at 3 in the morning, I just love everything about it.

Finance 52

Finance CRM Engineering Technical Support 52

Outsource Consultants

MAY 8, 2024

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. It all started back in… 1981: Colombia became one of the very first destinations in Latin America for U.S. companies looking to outsource.

outsourcing 67

outsourcing Call Center Education Consulting 67

ChurnZero

AUGUST 25, 2020

Her expertise spans Account Management, Professional Services, Technical Support and Success Operations. Kristen and her team support clients by providing everything from single training sessions all the way to setting CS organizations from scratch. Todd Olson, Pendo.io

Chief Customer Officer 69

Chief Customer Officer SaaS B2B Technical Support 69

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. In addition to their past performance, inquire about the vendor’s ongoing support services. Since then, the CDP market has grown rapidly. According to ResearchAndMarkets , 2018, the CDP market was valued at $2.4

call center software 98

call center software Call Center APIs Contact Center 98

TechSee

DECEMBER 5, 2017

Fully customizable, Enchant includes features such as unlimited Help Desk Inboxes, smart folders that update in real time, multiple knowledge base sites with their own set of articles, multiple messengers in a single account with each pointing to a different team or configured for a different website.

Contact Center 116

Contact Center Technology Self service Call Center 116

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Jon Arnold

MAY 30, 2017

My first project was to develop a call accounting system for NEC’s flagship product, the NEAX 22 series. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. The interviews went well and I was hired to start on June 15, 1981.

Consulting 45

Consulting Consulting Engineering Sales 45