AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 101

APIs Finance Engineering Analytics 101

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies. He also holds an MBA from Colorado State University. Arghya Banerjee is a Sr. Varun Mehta is a Sr.

Engineering 124

Engineering Real estate Government Big data 124

Callminer

FEBRUARY 21, 2018

A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. Craig joined Software Advice in 2013 after two years as CMO and service strategist for the U.S. and the Office of the Mayor of Taipei. TechnologyAdvice.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

ConvergeOne

AUGUST 24, 2021

The technology leaders at Moreno Valley worked with ConvergeOne’s experts and advisors to implement Dell EMC PowerProtect DD series appliances and the PowerProtect Cyber Recovery solution with CyberSense analytics in order to gain peace of mind that student, employee, and financial data would remain safe and recoverable.

Analytics 105

Analytics Technology Personalization 105

Global Response

FEBRUARY 17, 2025

Predictive Analytics and Proactive Service: Analyzing VoC data historically allows businesses to forecast demand, predict trends, and ensure agents are prepared to handle customer inquiries during peak seasons, improving overall support efficiency. Look at your data to predict trends. Do certain issues only arise at peak seasons?

Call Center 62

Call Center outsourcing First call resolution Best practices 62

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. percent of contact center analytics found data improves customer service agent performance. Then take advantage of data and analytics to keep improving every step of the way.

Customer Experience 111

Customer Experience Analytics Surveys Personalization 111

Totango

MAY 27, 2022

Following its launch in 2013, Zoom overtook its rivals by differentiating its product on selling points, such as being mobile- and user-friendly. Product analytics tools to help you analyze how customers engage with your product (example: Amplitude). In 2020, Dropbox generated over $1.9 billion in revenue.

SaaS 126

SaaS Customer retention Sales Marketing 126

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 113

Technology Customer Service Gamification Wireless 113

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Analytics 52

Analytics Finance CRM Engineering 52

Noble Systems

APRIL 8, 2020

According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Advanced Analytics. Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. Roles and Web-based Dashboards.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

Customer Interactions

MAY 20, 2013

This year, there was the usual array of new hardware and software on display, but whether it was a camera, sensor, alarm, analytics, or access control vendor, the message coming loud and clear from the show floor was one of integration.

Education 30

Education Analytics Management Marketing 30

Tethr

NOVEMBER 1, 2018

Now, industry leaders are utilizing speech analytics for insurance to surface insights that help the entire organization achieve goals like reducing customer effort, improving agent enablement, ensuring compliance, and more. Wondering how speech analytics can provide value for your insurance organization?

Analytics 48

Analytics Self service Inbound sales Customer effort 48

ChurnZero

APRIL 3, 2019

Previously, we had no visibility into which customers needed our attention, and ChurnZero’s analytics give us just the visibility we need.”. About TrustRadius: Established in 2013, TrustRadius has become the most trusted site for B2B software reviews. – Director Training and Support | Workzone| Read the full review here.

B2B 15

B2B industry standards Feedback Analytics 15

Aspect

SEPTEMBER 20, 2017

Consider a study from late 2013 showed that 89% of consumers say they are annoyed when they have to repeat themselves about the same issue. While this turned into an irritating situation for my kids, this same concept behind browser cookies can be a pplied to the contact center to improve the customer experience.

Interactive Voice Response 179

Interactive Voice Response Self service Contact Center Marketing 179

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Started in 2013 by the founders of Applian Technologies , Zingtree is a privately-held US-based company that enables enterprises to ensure their web site visitors receive answers quickly.

Contact Center 116

Contact Center Technology Self service Call Center 116

CX Journey

MAY 20, 2015

Image courtesy of Pierre Metivier I originally wrote today's post for Confirmit in May 2013. The answer: get yourself a great text mining or text analytics tool. I've made some modifications. How do you make sense of your customers' words? How do you glean insights from all of the unstructured data that you’ve amassed?

Analytics 64

Analytics Surveys Call Center Feedback 64

AWS Machine Learning

JANUARY 4, 2024

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. In entered the Big Data space in 2013 and continues to explore that area. He also holds an MBA from Colorado State University.

Best practices 140

Best practices Enterprise Engineering APIs 140

Hello Customer

MAY 17, 2020

On the one hand we keep investing in our technology through new developments, focusing even more on proactive analytics: combining feedback with operational data results in insights organisations can actually act on, right now. Leslie Cottenjé: “Our main focus is obviously continued growth. and data-enabled solutions.

SaaS 98

SaaS B2B Feedback Enterprise 98

Callminer

AUGUST 1, 2017

Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. The biggest issue with contact center efficiency is turnover…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Eptica

AUGUST 21, 2019

For example, while 7% of UK companies offered chat in 2013, by 2019 Eptica research found that 44% advertised it on their websites. Embraces AI to improve experience Artificial intelligence and text analytics can help deliver a faster, more personalized service on chat by automatically analyzing incoming questions.

Advertising 66

Advertising Best practices Upselling Analytics 66

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Need for a Customer Experience Management Strategy Model.

Customer Experience 97

Customer Experience B2B Management B2C 97

Noble Systems

MARCH 11, 2019

According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018. For example, some providers offer IVR, WFM, omnichannel communications, speech analytics and gamification in a single source, so you have seamless integration and only one vendor to work with.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Vcaretec

JUNE 6, 2022

Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. He is a Customer Experience & ATL 2013 Huff Post Top 100 Social. #Customer Service, Customer Experience, CRM Cloud. Connect: @GregSherry Jeremy Watkin Bio: Head of Quality for @1callres.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

AWS Machine Learning

JUNE 15, 2022

Customers in industries like consumer packaged goods, manufacturing, and retail are always looking for ways to empower their operational processes by enriching them with insights and analytics generated from data. 2013-01-02 00:00:00. 2013-01-02 00:00:00. totalsales. Santo Domingo.

Engineering 98

Engineering Sales Enterprise Management 98

NobelBiz

MAY 25, 2023

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Look for features like: Customizable reporting templates Predictive analytics and AI-driven insights Data visualization tools A user-friendly interface is essential in call center software for customer data platforms. .

call center software 98

call center software Call Center APIs Contact Center 98

ClearAction

SEPTEMBER 28, 2015

It is a shift from silo management of VoC, references, predictive analytics, loyalty management, user experience design, customer service, and other facets of CXM. Why it's key to future success: This viewpoint is impactful in shifting from our current silo treatment of VoC instruments (i.e. customer listening posts).

Customer Experience 105

Customer Experience Government Surveys Management 105

Connecting the Dots

AUGUST 1, 2015

Gerry Katz states in his December 2013 Quirks article that some analysts have hijacked the term voice of the customer by completely misusing it. 3 The Temkin Group, in both white papers and Webinars, has suggested that text analytics and continuous insights are the key to enhanced VOC impact.

Big data 62

Big data Consulting Consulting Enterprise 62

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. ” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform. MySpace even features some original conten t as well as ads from brands like Jeep.

Advertising 65

Advertising Entertainment Sales Analytics 65

AWS Machine Learning

MARCH 15, 2024

He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University. Prachi Kulkarni is a Senior Solutions Architect at AWS.

Healthcare 142

Healthcare Big data Engineering Accountability 142

CSM Magazine

DECEMBER 1, 2021

Who can forget that iconic front cover of TIME Magazine in May 2013 that screamed ‘Me, me, me generation – lazy, entitled narcissists?’ Our AI-driven analytics tools make it easy for contact centres to uncover customer sentiment and share compelling insights with other parts of the organisation.

Multichannel 64

Multichannel Analytics Surveys Chatbots 64

GetFeedback

JANUARY 8, 2020

In 2013, the Stealthwatch team needed to gauge customer satisfaction after support case resolutions. They manage business systems, provide project and program management, and create insights and analytics. . In addition, Stealthwatch has (one of the) highest retention rates in the Cisco security portfolio, at 92 percent.

Surveys 15

Surveys Customer centricity Engineering Feedback 15

AWS Machine Learning

JUNE 23, 2023

The dataset includes credit card transactions in September 2013 made by European cardholders. He specializes in Machine Learning & Data Analytics with focus on Data and Feature Engineering domain. You should use the SnowSQL client and install it in your local machine, so you can use it to upload the dataset to a Snowflake table.

Engineering 98

Engineering Enterprise Analytics Metrics 98

Taylor Reach Group

JULY 6, 2018

million complaints logged in 2013. (NY Interaction Analysis: The Take-Up of Interaction Analytics Is Expected to Rise. Over 80% of our Contact Center professionals expect the presence of interaction analytics to increase within the industry over the next five to ten years. The following findings indicate that 38.7%

Contact Center 58

Contact Center Technology Interactive Voice Response Journey mapping 58

AWS Machine Learning

NOVEMBER 18, 2022

AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Join this workshop to learn how to use the AWS Contact Center Intelligence (CCI) Post-Call Analytics solution to derive AI-driven insights from virtually all customer conversations. Monday November 28 | 4:00 PM – 6:00 PM PST.

Contact Center 98

Contact Center Engineering Analytics APIs 98

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics. You must bring your laptop to participate.

Engineering 139

Engineering Best practices APIs Government 139

CSM Magazine

OCTOBER 5, 2023

Advanced analytics and newly introduced ‘dashboards’ are also helping Blade to better understand a variety of performance indicators for example quote conversion metrics and ‘turnaround’ time statistics in addition to comparing job data details with other data such as rainfall or wind conditions.

CRM 59

CRM Engineering Finance Enterprise 59

CSM Magazine

JULY 19, 2023

About Ascensos Ascensos was established in 2013 in Motherwell, Scotland to transform the customer experience by bringing a fresh and personal approach to customer care. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering the contact centre as a brand guardian.

outsourcing 52

outsourcing Coaching Self service Customer centricity 52