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Reinventing the data experience: Use generative AI and modern data architecture to unlock insights

AWS Machine Learning

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

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The Rise of Contact Center as a Service (CCaaS)

Noble Systems

According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Advanced Analytics. Robust APIs for integration. One reason why is that a cloud contact center offers scalability so that capacity can be easily increased as demands change. Roles and Web-based Dashboards.

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Generating value from enterprise data: Best practices for Text2SQL and generative AI

AWS Machine Learning

Today, a large amount of data is available in traditional data analytics, data warehousing, and databases, which may be not easy to query or understand for the majority of organization members. In entered the Big Data space in 2013 and continues to explore that area. What percentage of customers are from each region?”

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. billion in 2022 to USD 19.7

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. Reserve your seat now!

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What is an Inbound Call Center? (3 Skills the Best Ones Have!)

Babelforce

Delta Airlines became an early adopter for conversational IVR in 2013. Deep data integration usually means using APIs to share information easily ( and instantly and automatically) across any systems. Learn more about API integration in ‘How do APIs enhance contact center services?’ ). In fact, they already are.

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Your guide to AI/ML at AWS re:Invent 2022

AWS Machine Learning

AIM402-R (LVL 400) Extract AI-driven customer insights using Post-Call Analytics. Join this workshop to learn how to use the AWS Contact Center Intelligence (CCI) Post-Call Analytics solution to derive AI-driven insights from virtually all customer conversations. Monday November 28 | 4:00 PM – 6:00 PM PST. Reserve your seat now!