Avaya

OCTOBER 25, 2017

Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” MySpace even features some original conten t as well as ads from brands like Jeep. in November.

Advertising 65

Advertising Entertainment Analytics Sales 65

Customer Interactions

FEBRUARY 14, 2013

NICE Situator also applies analytics to correlate all of this Big Data and provides automated response plans to address unfolding events. To learn more about NICE’s situation management solution, join us at Interactions 2013, the industry’s leading customer conference. But now they are.

Banking 33

Banking Big data voip Benchmark 33

CSM Magazine

JULY 28, 2015

The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M This simplistic math lead to globalizion of services with early adopters such as GE and American Express moving operations to India in the early 90s. new jobs in the IT / BPO sector by 2016.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system. All Customer Data in One Phone.

Sales 62

Sales CRM Marketing Best practices 62

Tethr

DECEMBER 7, 2020

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually.

Coaching 72

Coaching Banking Customer effort Wireless 72

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. offers services such as email marketing, product and content management, affiliate marketing, PCI Compliance and CSE Security, payment via Hotpay, analytics reporting, etc. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. Conclusion.

SaaS 10

SaaS Real estate Construction Transportation 10

Tethr

MAY 22, 2019

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would deliver, but without the cost or time required to do the work manually.

Wireless 67

Wireless Coaching Banking Accountability 67

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2013.

SaaS 10

SaaS Finance Advertising CRM 10