NICE inContact

JANUARY 24, 2018

IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. If one was to choose a subject that emerged as a unifying theme across the contact center market in 2017, it was artificial intelligence (AI).

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

Fonolo

SEPTEMBER 27, 2018

Twilio and others made the once daunting voice-and-telco part of call center just another API call. This announcement from 2013 only addresses NVM using Twilio for inbound/outbound routing, but things may have evolved since then. Of all the sectors in enterprise IT, call center resisted the cloud transition the longest.

Call Center 76

Call Center voip CRM industry standards 76

Talkdesk

APRIL 22, 2021

Founded in 2013, Aspiration is a financial services provider that offers several ways for their customers to positively impact the environment as they spend, save, and invest. . For one of our customers, Aspiration , every day is Earth Day. Customer may cancel at any time. Terms & FAQ.

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

Babelforce

SEPTEMBER 3, 2020

Delta Airlines became an early adopter for conversational IVR in 2013. Deep data integration usually means using APIs to share information easily ( and instantly and automatically) across any systems. Learn more about API integration in ‘How do APIs enhance contact center services?’ ). In fact, they already are.

Call Center 52

Call Center Abandon rate Interactive Voice Response APIs 52

Talkdesk

MAY 1, 2019

“Talkdesk’s modern, API-enabled platform seamlessly integrates with our existing systems and offers easy flexibility to leverage new functionality, as it becomes available, and deliver better customer experiences to our clients.” I had my first experience with this when I was buying my home in Arizona in 2013.

Customer Experience 8

Customer Experience APIs Interactive Voice Response Sales 8

AWS Machine Learning

NOVEMBER 22, 2023

Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. In this workshop, learn how to use vector databases with Amazon Bedrock, a service that makes foundation models from Amazon and leading AI companies available via a single API.

Engineering 135

Engineering Best practices APIs Government 135

Interactions

SEPTEMBER 19, 2019

In 2013, Aloha (NCR) and MICROS (Oracle) accounted for about 43% of the restaurant POS market; by 2017, that number was down to about 30% and continues to fall. was the concept of standardized APIs across multiple technologies. A big point of discussion during breakout sessions and over drinks (yes, really!)

APIs 70

APIs Big data Sales Engineering 70

AWS Machine Learning

JULY 19, 2023

When that job is done, you can invoke an API that summarizes the text or answers questions about it. In entered the Big Data space in 2013 and continues to explore that area. After the upload is complete, you can trigger a text extraction job powered by Amazon Textract. He also holds an MBA from Colorado State University.

Construction 74

Construction APIs Big data Engineering 74

AWS Machine Learning

JUNE 21, 2022

The Python API for GEE lacks the maturity of its JavaScript counterpart; however, that gap is sufficiently bridged by the open-sourced project geemap. Install the Earth Engine API: pip install earthengine-api. Open a new Launcher tab and open a system terminal found in the Utilities and files section.

Engineering 97

Engineering APIs Transportation Construction 97

AWS Machine Learning

NOVEMBER 18, 2022

In this workshop, learn how to build a customer-specific solution using your own data to deliver personalized experiences that can be integrated into your existing websites, applications, SMS, and email marketing systems using simple APIs. Since 2013 he has helped AWS customers adopt AI/ML technology as a Solutions Architect.

Contact Center 94

Contact Center Engineering Analytics APIs 94

RichCall

SEPTEMBER 13, 2017

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. That is why contact centers must begin to migrate portions of their technology to the cloud or to solutions that can be integrated with the new generation of cloud based APIs. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Babelforce

JUNE 4, 2020

But Delta Air Ways won big when they adopted conversational IVR service back in 2013. That’s the data you’ll extract from sources like your CRM and Helpdesk, perhaps with API integration. It’s risky, being an early adopter. As a result, the company saves around $5million p.a.

Interactive Voice Response 52

Interactive Voice Response Telecommunications Airlines Contact Center 52

Clarabridge

JUNE 13, 2017

Land: With Paul Powers’ appointment as Dorel Juvenile President and CEO in 2013, our leadership took the reins to give consumers a seat at the table. We engage with them wherever they are, so they may always benefit from our products and services, even in ways they did not expect. Can you describe your VoC journey? .

Benchmark 40

Benchmark APIs Sales Call Center 40

AWS Machine Learning

JUNE 23, 2023

The dataset includes credit card transactions in September 2013 made by European cardholders. Lastly, you should prepare your data for Snowflake We use credit card transaction data from Kaggle to build ML models for detecting fraudulent credit card transactions, so customers are not charged for items that they didn’t purchase.

Engineering 93

Engineering Enterprise Analytics Metrics 93

Jon Arnold

DECEMBER 6, 2018

Their pivot to the business market began in 2013 via acquisition, first with Vocalocity, followed by Telesphere in 2014. It might be enough to view these as standalone pieces, but the real end game is One Vonage, where the entire portfolio is integrated, with a heavy emphasis on programmable communications via APIs.

voip 50

voip APIs Enterprise Marketing 50

aircall

MARCH 19, 2021

In 2013, Adobe had reported that people were able to hack their system. Tealium’s goal is to create better solutions for companies to collect, unify and leverage customer data through tag management, an API hub, a CDP, and other data management tools. Thieves stole about 3 million customers’ credit card information and login data.

Sales 62

Sales CRM Marketing Best practices 62

Jon Arnold

OCTOBER 3, 2017

Secondly, within the digital realm, mobile devices caught up to the PC in 2013, and while PC usage has stagnated, mobility usage has grown 35% since then. Those worlds are coming together, but at present, their messaging APIs are generic, and don’t integrate specifically with their contact center platforms, or anyone else’s for that matter.

Marketing 40

Marketing Contact Center APIs Enterprise 40

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. EBANX features hosted pages, and developer APIs, among other features. Founded in: 2013. Pismo is a Brazilian company offering an API-based solution to banks and financial institutions. Founded in: 2013. Founded in: 2013. Amber’s AmarLive is an energy management solution. Founded in: 2012.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

JUNE 10, 2022

UO on You” was an advocacy marketing campaign released by Urban Outfitters in 2013. MuleSoft, the world’s leading API ( Application Programming Interface ) management platform showcased its unique approach to advocacy marketing. UO on You” by Urban Outfitters. “UO MuleSoft Champions” by MuleSoft.

Marketing 10

Marketing Advertising Sales APIs 10

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. Plivo provides a voice API platform that integrates voice calling functionality with applications. Zoho is committed to offering outstanding customer service. Conclusion.

SaaS 11

SaaS Finance CRM Enterprise 11

C Space

MAY 18, 2020

Founded in 2013 as a search engine for GIFs, Giphy soon expanded to tools that enabled millions of internet users to seamlessly embed the short animations on sites like Facebook and Twitter , helping to make “reaction GIFs” a core medium for digital expression.

Entertainment 52

Entertainment Advertising Calibration APIs 52

AWS Machine Learning

NOVEMBER 24, 2023

This emergent ability in LLMs has compelled software developers to use LLMs as an automation and UX enhancement tool that transforms natural language to a domain-specific language (DSL): system instructions, API requests, code artifacts, and more.

APIs 111

APIs Engineering SaaS Enterprise 111

AWS Machine Learning

OCTOBER 14, 2024

The logic flow for generating an answer to a text-image response pair routes as follows: Steps 1 and 2 – To start, a user query and corresponding image are routed through an Amazon API Gateway connection to an AWS Lambda function, which serves as the processing and orchestrating compute for the overall process.

Chatbots 125

Chatbots APIs Engineering Healthcare 125

AWS Machine Learning

MARCH 10, 2025

Founded in 2013, Octus, formerly Reorg, is the essential credit intelligence and data provider for the worlds leading buy side firms, investment banks, law firms and advisory firms. The Amazon Bedrock Knowledge Bases API also simplified our operations by combining embedding and retrieval functionality into a single API call.

Engineering 88

Engineering APIs Best practices Chatbots 88

CSM Magazine

NOVEMBER 21, 2024

Linked by API to the company’s customer platform, BigChange has replaced paper job packs with end-to-end digital workflows. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Construction 52

Construction CRM Engineering Finance 52

JustCall

APRIL 20, 2023

per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 Founded in 2013, Revenue.io It provides solutions for: VoIP calls Video conferencing APIs for SMS and chat, etc. Overview Revenue.io

voip 52

voip CRM call center software Interactive Voice Response 52