How Delta Saves $5Million a Year With Conversational IVR Service
Babelforce
JUNE 4, 2020
But Delta Air Ways won big when they adopted conversational IVR service back in 2013. The US airline invested in conversational IVR with an aim to improve the 36 million calls their IVR handled each year. It’s too late to be an ‘early adopter’ – conversational IVR is close to becoming the default. Refresher!).
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