Remove 2013 Remove At home agents Remove Contact Center
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Is social engineering damaging your contact center?

Talkdesk

This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security. Some agents working from home are using personal, unsecured networks and new agents may not be aware of security procedures. appeared first on Talkdesk.

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Turning a Contact Center into a Profit Center. 3 Ways Call Center Supervisors Can Reduce Costs.