Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization.

Gamification 35

Gamification Employee engagement Best practices CRM 35

Livepro

JUNE 19, 2019

Topic: ‘Leveling up your organisation with gamification’. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Luke was also awarded Victorian Contact Centre Manager of the year 2013. KEYNOTE SPEAKER MELBOURNE 1 st AUGUST 2019.

Government 75

Government Gamification outsourcing Consulting 75

NICE inContact

SEPTEMBER 30, 2019

Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Livepro

JULY 17, 2018

Topic: ‘Engaging the team on the Balanced Score Card through Gamification’. In 2013 his team was the ICMI “Global Contact Centre of the Year” for Small to Medium-Sized Centres. Luke was also awarded Victorian Contact Centre Manager of the year 2013. Luke Jamieson | Head of Service Centre at First State Super.

Transportation 40

Transportation Government Multichannel Consulting 40

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. Why Gamification Matters. Gamification guides and reinforces high-value activity by capturing employee performance data and, in turn, using that data to motivate them with rewards and points. In this video, experts discuss if gamification will grow in the next year. Customer Service Goes Mobile.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176