CustomerSuccessBox

DECEMBER 6, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. and supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Mindtouch

MAY 13, 2016

This is known as the perpetual sale (as opposed to a SaaS business model based on subscriptions). We saw that this community existed, but didn’t really have a place to come together every year to share best practices, bump into each other. In 2013, the focus was really on justifying the existence of customer success.

Self service 48

Self service SaaS Sales Best practices 48

NICE inContact

OCTOBER 10, 2018

CES – The Customer Effort Score was introduced by the CEB (now Gartner) in 2013. Used commonly in SaaS (Software as a Service) business and is also referred to as the “rate of attrition.” Depending on your customers and what their journey looks like, other data points will be needed to supplement.

Contact Center 48

Contact Center Metrics SaaS Customer effort 48

aircall

MARCH 19, 2021

In 2013, Adobe had reported that people were able to hack their system. It produces a customer database that is accessible by other SaaS software and systems that your company uses. Best Practices of Customer Data Management. This is because, with Big Data being so, well, big, it can become overwhelming to process.

Sales 62

Sales CRM Marketing Best practices 62

Education Services Group

DECEMBER 10, 2019

Since 2013, the Customer Success Association has been hosting Customer SuccessCon , a conference designed to look at the current state of the profession and into its future. We know that we’re one of the most important components to a company’s continued longevity — especially in this SaaS-heavy economy.

Education 40

Education SaaS Coaching Personalization 40

SmartKarrot

JUNE 22, 2022

Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. Startups, especially SaaS startups, aim at achieving unicorn status. The same goes for a B2B SaaS startup as well. B2B SaaS startups are technology-driven by default. Features of a B2B Unicorn Startup.

B2B 11

B2B SaaS B2C Marketing 11

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Peter Armaly.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. She has also geared up many product-based SaaS companies as an Investor in recent times. Allison Pickens. Dave Jackson. Mikael Blaisdell. Peter Armaly. Jay Nathan.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

MAY 14, 2020

While dealing with different customers and based on the experience they get, the successful CSMs often design a customer success renewal playbook which comprises the best practices they can apply to their job roles. . 2010: SaaS, 2013: Customer Success .

SaaS 10

SaaS Upselling Customer retention CRM 10

Netomi

FEBRUARY 28, 2022

“Udacity is committed to delivering training that equips its customers with proven job-ready skills and best practices needed to take advantage of the latest technologies,” she said. She joined global online learning platform Udacity at the beginning of 2021, as Senior Vice President of Global Success & Operations.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

AWS Machine Learning

MARCH 10, 2025

Founded in 2013, Octus, formerly Reorg, is the essential credit intelligence and data provider for the worlds leading buy side firms, investment banks, law firms and advisory firms. We follow network security best practices, conduct regular security audits and monitoring, and run automated compliance checks in the deployment pipeline.

Engineering 92

Engineering APIs Best practices Chatbots 92