Eptica

AUGUST 21, 2019

For example, while 7% of UK companies offered chat in 2013, by 2019 Eptica research found that 44% advertised it on their websites. It also allows companies to potentially upsell other relevant products and services during the chat conversation. Increase productivity by maximizing agent time. Share this page on: Tweet.

Advertising 66

Advertising Best practices Upselling Analytics 66

Education Services Group

OCTOBER 28, 2020

QBR Best Practices. Here are some best practices to maximize and scale your QBR activities : Identify the Goals. Irit Eizips is the Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies.

Chief Customer Officer 45

Chief Customer Officer Best practices Upselling Customer retention 45

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. Around 2013, we started to shift our focus. How did you personally get started in Customer Success?

Coaching 0

Coaching Upselling Engineering Marketing 0

CustomerSuccessBox

JUNE 8, 2022

Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Irit has played a pivotal role in shaping Customer Success best practices and methodologies.

Management 52

Management Upselling Accountability Chief Customer Officer 52

ChurnZero

JUNE 3, 2022

This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

This was back in 2013. During the course of the day, you’re introducing new customers, fighting fires, getting an upsell, and making sure customers adopt your product. We moved into as-a-service—whether it’s software, content, food—then the pricing models follow, then the service models follow, and then the best practices follow.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

MAY 14, 2020

While dealing with different customers and based on the experience they get, the successful CSMs often design a customer success renewal playbook which comprises the best practices they can apply to their job roles. . 2010: SaaS, 2013: Customer Success . Conclusion .

SaaS 10

SaaS Upselling Customer retention CRM 10