Customer Interactions

JULY 7, 2015

Our team collected some amazing articles covering CX, Big Data and other hot industry topics. Feel free to click through our picks! There’s a lot of great material for any professional in CRM to pick up on. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise

Big data 31

Big data CRM 31

Connecting the Dots

AUGUST 1, 2015

Gerry Katz states in his December 2013 Quirks article that some analysts have hijacked the term voice of the customer by completely misusing it. 2 In an article published the April 2014 Quirks, Subbiah and Bosik further complicate the discussion by noting that the hype about big data and EFM is reaching a frenzy.

Big data 62

Big data Consulting Consulting Enterprise 62

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He is focused on Big Data, Data Lakes, Streaming and batch Analytics services and generative AI technologies. He is actively working on projects in the ML space and has presented at numerous conferences including Strata and GlueCon.

Engineering 121

Engineering Real estate Government Big data 121

Customer Interactions

JULY 7, 2015

Our team collected some amazing articles covering CX, Big Data and other hot industry topics. Feel free to click through our picks! There’s a lot of great material for any professional in CRM to pick up on. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise

Big data 28

Big data CRM 28

AWS Machine Learning

FEBRUARY 2, 2024

In entered the Big Data space in 2013 and continues to explore that area. With over 35 patents granted across various technology domains, she has a passion for continuous innovation and using data to drive business outcomes. Shelbee is a co-creator and instructor of the Practical Data Science specialization on Coursera.

Big data 131

Big data Technology Management Engineering 131

Customer Interactions

APRIL 6, 2013

I’ve just returned from Global Security Asia (GSA) 2013 which is said to be Asia Pacific’s premiere conference and exhibition on security and counter terrorism. One thing that stoodout this year was the focus on Big Data. Join us at Interactions 2013, the industry’s leading customer conference, to learn more.

Big data 34

Big data Government Management Technology 34

Interactions

SEPTEMBER 19, 2019

In 2013, Aloha (NCR) and MICROS (Oracle) accounted for about 43% of the restaurant POS market; by 2017, that number was down to about 30% and continues to fall. The same logic that is a boon for the guest in terms of meal choices creates a vicious cycle for the operator and locks them into high fees and increased competition.

APIs 70

APIs Big data Sales Engineering 70

AWS Machine Learning

JULY 19, 2023

In entered the Big Data space in 2013 and continues to explore that area. He also holds an MBA from Colorado State University. Randy has held a variety of positions in the technology space, ranging from software engineering to product management.

Construction 75

Construction APIs Big data Engineering 75

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. MySpace even features some original conten t as well as ads from brands like Jeep. Between desktop and mobile devices, MySpace reached 50.6 million unique users in the U.S. in November. What Does MySpace Use it For? So we still see a lot of people coming back to access old photos.

Advertising 65

Advertising Entertainment Analytics Sales 65

Jive

JULY 16, 2018

Mobile giving has increased 80 percent since 2013. Deep dive into Big Data. Collecting data isn’t a new practice for nonprofits. The trouble is, what to do with the data once you have it? Naturally, that depends on what you’re trying to accomplish with your data. Leverage mobility to make donating simple.

Technology 40

Technology Big data Management Personalization 40

Avaya

OCTOBER 25, 2017

Executives claim this new model—debuted in 2013 as the first deployment of its kind in Europe—is already 30% more productive than the company’s previous decentralized model. The provider is also working to more strategically leverage big data analytics.

Banking 58

Banking Telecommunications Big data Self service 58

Customer Interactions

JULY 7, 2015

Sales of big-data-related products and services grew to more than $18 billion in 2013. That’s because, done correctly, personalization through big data is a huge potential bonus to retailers and other businesses. When you know your customer enough to appeal to their sense of identity, you make them feel special.

Big data 28

Big data Personalization Sales 28

Customer Interactions

JULY 7, 2015

In honor of the New Year, many of our selections include lessons learned in 2013, and action plans for 2014. The topics range from customer experience trends, to Big Data myths, and more. Our team collected some insightful articles on CX. There’s a lot of great info to pick up on from these great reads, have a look!

Big data 28

Big data Customer Experience 28

Customer Interactions

FEBRUARY 14, 2013

NICE Situator also applies analytics to correlate all of this Big Data and provides automated response plans to address unfolding events. To learn more about NICE’s situation management solution, join us at Interactions 2013, the industry’s leading customer conference. But now they are.

Banking 33

Banking Big data voip Benchmark 33

CSM Magazine

JULY 28, 2015

The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M This simplistic math lead to globalizion of services with early adopters such as GE and American Express moving operations to India in the early 90s. new jobs in the IT / BPO sector by 2016.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

Tethr

DECEMBER 7, 2020

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually.

Coaching 72

Coaching Banking Customer effort Wireless 72

Voxjar

JUNE 8, 2021

The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. Founded in 2013. Automated Quality Assurance Solutions: Speech Analytics. I’d expect to pay somewhere between $1.20 – $2/hr of call recordings.

Call Center 51

Call Center Analytics Enterprise Sales 51

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system.

Sales 62

Sales CRM Marketing Best practices 62

Tethr

MAY 22, 2019

Technology has come a long way since 2013 when CEB published the book. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would deliver, but without the cost or time required to do the work manually.

Wireless 67

Wireless Coaching Banking Accountability 67

ChurnZero

JUNE 3, 2022

This was back in 2013. I would have thought it’d be big data, etc. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve. This is literally one of the fastest-growing jobs.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

This was back in 2013. I would have thought it’d be big data, etc. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve. This is literally one of the fastest-growing jobs.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2013. Neoway is a market intelligence and Big Data platform that provides companies with important insights to help them grow. The company’s product SIMM, a sophisticated market data analytics platform, allows it to deliver accurate insights. Founded in: 2013. Founded in: 2013. Founded in: 2013.

SaaS 10

SaaS Real estate Construction Transportation 10

Fonolo

NOVEMBER 17, 2020

According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments. Big Data is Getting Bigger.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Customer Interactions

MAY 3, 2013

” Yaron Tchwella, President of the NICE Security Group, discussed the relevance and benefits of Big Data and how it can help security organizations better manage situations in real time, thoroughly investigate incidents after-the-fact, and be prepared for the next time. My first impression – he is very, very tall!

voip 43

voip Big data Education Best practices 43

Taylor Reach Group

MARCH 26, 2018

The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

C Space

MAY 26, 2020

Other key sectors of the investment include blockchain, servers, big data centers, supercomputer centers, internet of things operating systems, 5G networks and quantum computing, Dowson Tong, senior executive vice president of Tencent, told state media. Bolt offers also scooter rental and food delivery.

Education 52

Education Advertising Sales Transportation 52

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Founded in: 2013. Founded in: 2013. Founded in: 2013. Founder: Eugenio Pace. Boastcapital. Founder: Rob Walling. Pluralsight.

SaaS 10

SaaS Finance Advertising CRM 10

AWS Machine Learning

NOVEMBER 24, 2023

The SnapLogic Intelligent Integration Platform (IIP) enables organizations to realize enterprise-wide automation by connecting their entire ecosystem of applications, databases, big data, machines and devices, APIs, and more with pre-built, intelligent connectors called Snaps. He is an industry leader with a passion for innovation.

APIs 125

APIs Engineering SaaS Enterprise 125