2013 Big data Consulting 
Beyond Philosophy
AUGUST 15, 2019
Observational data is useful to your Customer Experience Metrics. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. At the end of 2013, the strategic NPS plummeted, and all the bonuses were canceled. Follow Colin Shaw on Twitter @ColinShaw_CX.
Vcaretec
JUNE 6, 2022
Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data. Writer/Analyst by trade. Tweets are my own.
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AWS Machine Learning
MARCH 15, 2024
He entered the big data space in 2013 and continues to explore that area. Her specialization is machine learning, and she is actively working on designing solutions using various AWS ML, big data, and analytics offerings. He also holds an MBA from Colorado State University.
Connecting the Dots
AUGUST 1, 2015
Read Full Article Download PDF Updating the definition of the voice of the customer By John Goodman,David Beinhacker,Scott Broetzmann Editor’s note: John Goodman is vice chairman, David Beinhacker is director of research and Scott Broetzmann is president and CEO, at Customer Care Measurement and Consulting, an Alexandria, Va.,
TechSee
DECEMBER 5, 2017
According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.
ChurnZero
JUNE 3, 2022
This was back in 2013. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve. You run the play.]
ChurnZero
JUNE 3, 2022
This was back in 2013. Maybe you invite them to more training or offer a consultation. I would have thought it’d be big data, etc. He said we need Customer Success managers. I’m like what are you talking about? I had never heard the phrase before. Of course, he was ten years ahead of the curve. You run the play.]
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