aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. We’ve seen that the phone channel can serve as your safety net. Solve for growth.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. We’ve seen that the phone channel can serve as your safety net. Solve for growth.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59

aircall

JUNE 30, 2021

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. 76% of customers claim that they trust content published by “normal” people more than content pushed by actual brands. Five years later, Amazon acquired it for $1.1

Customer retention 62

Customer retention Customer advocacy Brand ambassadors Wait times 62