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Callcenter customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving callcenter customer service becomes necessary in order to make your business stand out. Your callcenterexperience gets more interesting when you know your customer well.
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
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