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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Call Center Software Vendors and CDP Integration.

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The Rise of Contact Center as a Service (CCaaS)

Noble Systems

The software is accessed on-demand, as a “service,” and the provider hosts and maintains the equipment in its own location (often called the data center). CCaaS is appealing for call centers for a number of reasons. It also offers more flexibility and scalability as operational needs change.

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Triple Your Results with Digital Transformation in Your Contact Center

Dialer 360

According to a known call center fact “In 2013, 62% of organizations were already using cloud-based contact center solutions and this number is expected to grow by 25% in 2015.”. Security has seen the biggest concern for all of the businesses including call centers.

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

Fenero

It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). In a nutshell, I came away from my analysis fully convinced that Amazon Connect is far from a full-fledged contact center platform. Just not today. One thing is for certain.