TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: “TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients.

Contact Center 116

Contact Center Technology Self service Call Center 116

Callminer

AUGUST 1, 2017

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Certified Languages International

OCTOBER 10, 2023

10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013.

call center solutions 52

call center solutions Banking Education Call Center 52

Talkdesk

AUGUST 8, 2019

Founded in 2013, Lineten brings together the best delivery companies and POS integrations shaping the future of the e-commerce industry. What did you have before and what was the main driver for a call center solution? Earlier this month we sat down with the charming Quaid Combstock, Growth Lead at Lineten.

Wait times 46

Wait times call center solutions Contact Center Enterprise 46

Babelforce

SEPTEMBER 3, 2020

FCR is a measure of how often customers had to call more than once about a single issue. Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ). But will they accept it in the contact center? Delta Airlines became an early adopter for conversational IVR in 2013. Need to improve your FCR?

Call Center 52

Call Center Abandon rate Interactive Voice Response APIs 52

Call Experts

SEPTEMBER 8, 2023

Mindsight explains that the Final Omnibus Rule, passed in 2013, dictated that all service providers handling medical information adhere to HIPAA guidelines. According to LinkedIn , ⅔ of all US hospitals employ call centers, increasing the importance of HIPAA compliance in the professional call center arena.

Answering services 52

Answering services Healthcare Call Center Education 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. As with the Pareto principle, some of your customers may generate the largest part of your turnover.

Call Center 52

Call Center Customer Service Scripts Multi-channel support 52