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Colombia Call Centers: Why So Many Trust South America’s Outsourcing Excellence

Outsource Consultants

Fast forward to… 2013: The Inter-American Development Bank recognized Colombia’s potential, calling it a “hidden jewel” for outsourcing in Latin America. How many call center agents are there in Colombia? Colombia boasts a massive call center workforce – over 600,000 agents strong!

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Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Destress After an Unpleasant Call. Call Center Quality. Is Your Call Center Workforce Management Optimized?