TechSee

JANUARY 24, 2019

Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support.

Call flow 141

Call flow Sales Technical Support APIs 141

Jive

APRIL 3, 2019

Established in 2013, TrustRadius has become the most trusted site for B2B software reviews. This enables us to customize the configuration (dial plans, call flow, etc.) Well, in addition to that big news, TrustRadius just named Jive a 2019 Top-Rated VoIP Provider ! And not only a Top-Rated VoIP Provider, but the highest rated!

voip 52

voip B2B Call flow industry standards 52

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The Philippine’s BPO sector is the fastest growing industry in the country with 900,000 Filipinos employed full time in 2013 providing an estimated 1.3M

Call Center 45

Call Center Customer Service Call flow Abandon rate 45