Customer Guru

DECEMBER 13, 2017

In a global customer experience study conducted by Oracle, it was found that while businesses want to be seen as CX leaders in their industry, they aren’t doing much about it. Source: Oracle Global CX Study, 2013. The biggest challenge is aligning the organization towards the goal of customer centricity.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Vcaretec

JUNE 6, 2022

Connect: @teresaallenJodi Beuder Bio: Marketing and Customer Experience fanatic, speaker, writer. Connect: @cx_jodi Jeanne Bliss Bio: Jeanne has led Customer Experience for five major U.S. In addition, wrote Chief Customer Officer and I Love You More Than My Dog. corporations.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

ClearAction

NOVEMBER 16, 2017

The result : 33% drop in online revenue, 25% drop in comparable store revenue, and 5 percentage points lower gross margin, with quarterly losses increasing throughout 2012, totaling $985 million loss, and new debt and a new CEO in early 2013. Customer Experience Collaboration Wins Championships (4-point checklist).

Customer Experience 76

Customer Experience Chief Customer Officer Customer centricity Airlines 76

Amity

JANUARY 30, 2014

It is abundantly clear that the future is very bright for customer success! As we move into 2014, companies will be more focused than ever on the customer centric organization. This proactive help, guiding customers to be successful just when they need it, is fundamental to great experiences that drives loyalty and success.

Chief Customer Officer 48

Chief Customer Officer SaaS B2B Metrics 48

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. He is a complete customer-centric growth mastermind. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Horizon CX

DECEMBER 31, 2018

AND, it needs to be instilled in such a way that it survives any turnover in leadership—which can often quench CX efforts along with best-practices and associated processes that have taken years to build and nurture.

Journey mapping 40

Journey mapping Chief Customer Officer Surveys Consulting 40

ChurnZero

JUNE 3, 2022

He said we need Customer Success managers. This was back in 2013. I do think it’s worth starting by putting some definitions in place, starting with what is customer success. You Mon: Customer Success is the team that once you turn a prospect into a closed-won deal, and they become a customer, Customer Success takes over.

SaaS 52

SaaS B2B Upselling Metrics 52