2013 Cloud contact Interactive Voice Response 
Noble Systems
APRIL 8, 2020
Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. IVR and Self-service Options.
Taylor Reach Group
JULY 6, 2018
million complaints logged in 2013. (NY Cloud: Most Contact Centers Have Not Moved to the Cloud – But It Won’t Be Long. Call Centre Helper’s survey suggests that a little over a fifth, 21.0%, of Contact Centers have moved to the cloud. Cloud Uptake Is Set to Rise Rapidly in the Near Future.
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Fonolo
NOVEMBER 17, 2020
2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Source: The Contact Center Satisfaction Index Mid-Year 2013.
Aspect
OCTOBER 25, 2017
When a former Blockbuster executive was asked by Variety in 2013 to explain the decision not to buy Netflix he said, “Management and vision are two separate things…” This quote can apply to many different industries, but it is particularly appropriate for the call center. Move to the Cloud and Save Money.
Noble Systems
MARCH 11, 2019
And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.
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