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Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the callcenter industry, which DMG predicts will almost double between 2013 and 2015. CallCenter Supervisor Mind Map. CallCenter Attrition Levers. Destress After an Unpleasant Call.
To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.
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