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Naked Dining: A Different Customer Experience

Beyond Philosophy

In 2013, to the astonishment of the dining press, Lyall and his crew popped-up with Annie’s BNNY +% Owl Bar, a non-ironic performance-piece riff on Japanese owl-cafes, in which it is possible to sit with an owl, or two, for a bit. Not a lot of people have the manners to do that.

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Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

Each year, we do a Global Leader Survey of top executives in Customer Experience Management. One of the ones I didn’t list was that they don’t have a good awareness of what their current customer experience is and worse yet, many of them don’t care. Blogs Employee Experience' You Will Now.

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Subconscious Clues That Call People to Action

Beyond Philosophy

Helping your Customers make a decision is an important element in your Customer Experience design. Zhecho Dobrev, one of our consultants published his musings on this concept. All channels for your Customers make up your Customer Experience, including websites. 25 March 2013. Contentverve.com.

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Surprising Find: Which US States Are The Most Gabby?

Beyond Philosophy

New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. They analyzed four million phone calls from 2013 to 2015. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.

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Car Sales Through Vending Machines!

Beyond Philosophy

Customers might still visit a dealership or two for a test drive, but they also might just buy the car sight unseen and have it delivered, according to dealers and industry executives who gathered recently for the Tampa International Auto Show. And that means that dealers and manufacturers need to find ways to appeal to customers online.

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Seasonal Promotions – Don’t Forget These 3 Elements

Beyond Philosophy

But what makes a successful seasonal promotion and how can you incorporate your Customer Experience goals into them? Do more than your Customers expect. All of us have expectations from a Customer Experience. They learned that when customers receive wonderful service, their feelings of wellbeing improved.

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You Can’t Legislate Customer Centricity

Beyond Philosophy

Immediate notification that includes next steps for Customers is the standard protocol for Customer-centric companies in the event of a data breach. Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action. Follow Colin Shaw on Twitter @ColinShaw_CX.