2013 Consulting Customer Experience 
Beyond Philosophy
NOVEMBER 29, 0002
In 2013, to the astonishment of the dining press, Lyall and his crew popped-up with Annie’s BNNY +% Owl Bar, a non-ironic performance-piece riff on Japanese owl-cafes, in which it is possible to sit with an owl, or two, for a bit. Not a lot of people have the manners to do that.
Beyond Philosophy
SEPTEMBER 11, 2014
Each year, we do a Global Leader Survey of top executives in Customer Experience Management. One of the ones I didn’t list was that they don’t have a good awareness of what their current customer experience is and worse yet, many of them don’t care. Blogs Employee Experience' You Will Now.
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Beyond Philosophy
FEBRUARY 3, 2015
Helping your Customers make a decision is an important element in your Customer Experience design. Zhecho Dobrev, one of our consultants published his musings on this concept. All channels for your Customers make up your Customer Experience, including websites. 25 March 2013. Contentverve.com.
Beyond Philosophy
MARCH 2, 2016
New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. They analyzed four million phone calls from 2013 to 2015. The implications the Marchex research reveals for your Customer experience are thought-provoking, to say the least.
Beyond Philosophy
JANUARY 9, 2017
Customers might still visit a dealership or two for a test drive, but they also might just buy the car sight unseen and have it delivered, according to dealers and industry executives who gathered recently for the Tampa International Auto Show. And that means that dealers and manufacturers need to find ways to appeal to customers online.
Beyond Philosophy
APRIL 7, 2016
Last year, I questioned whether Customer Experience had delivered the goods. This year, I question whether Customer Experience is the problem. This year, I think Customer Experience isn’t failing us; we are failing Customer Experience. in 2013 —and then dropped to 75.2 The answer is YES!
Beyond Philosophy
AUGUST 15, 2016
But what makes a successful seasonal promotion and how can you incorporate your Customer Experience goals into them? Do more than your Customers expect. All of us have expectations from a Customer Experience. They learned that when customers receive wonderful service, their feelings of wellbeing improved.
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