2013 Consulting Customer retention 
Beyond Philosophy
FEBRUARY 3, 2015
Zhecho Dobrev, one of our consultants published his musings on this concept. 25 March 2013. Nonetheless, though modern Americans have more choice than any group of people ever has before, and thus, presumably, more freedom and autonomy, we don’t seem to be benefiting from it psychologically.”. Sources: Aagaard, Michael. “10
CCNG
OCTOBER 19, 2022
(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
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aircall
JUNE 30, 2021
In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Many look to the company for ways to improve customer retention. Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention.
Connecting the Dots
OCTOBER 21, 2024
Products people wanted were frequently out of stock, quality was often shoddy, and repairs and customer support were often poor. In the nearly 40 years since the original study, companies of every size and shape have identified customer service as an area of tremendous importance for customer retention and branding.
Vcaretec
JUNE 6, 2022
I tweet about customer focus, leadership, IT, and tech. Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Connect: @mjayliebs Aimee Lucas Bio: Aimee is a fan of sports, sunshine, exceptional customer experiences. Writer/Analyst by trade.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Outsource Consultants
JANUARY 27, 2025
With its unique blend of cultural affinity, language proficiency, and cost-effectiveness, Philippines outsourcing offers businesses a competitive edge in customer experience. At Outsource Consultants, we’ve seen firsthand how Philippine call centers have transformed CX strategies for companies across various industries.
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