Remove 2013 Remove Consulting Remove Employee engagement
article thumbnail

Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. How employee engagement affects their rank: A recent article on BusinessInsider.com points out that Amazon’s cloud computing business earned $3.8 They communicate well.

Banking 347
article thumbnail

The Remarkable Truth about (the Lack of) Workplace Privacy

Beyond Philosophy

I would have Amazon management consider how employees feel about wearing a wristband that reported back data on their performance. Managing that answer to a positive emotion that contributes to employee engagement and a productive work environment should be Amazon —and any other employers’— prime concern. 16 September 2013.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

While I believe there are several factors at work here that make the difference between the two organizations, employee engagement is a big part it. How employee engagement affects their rank: A recent article on BusinessInsider.com points out that Amazon’s cloud computing business earned $3.8 The Top 10 Companies.

Banking 150
article thumbnail

Unleashing Agent Retention in Contact Centers: Top Experts Reveal Secrets

CX Global Media

I am responsible for all fiscal and operational aspects and have a particular gift for creating and maintaining a high employee engagement measured through high survey scores conducted by Denison and Gallup polls for several consecutive years. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement.

article thumbnail

The Vcare Top 50 Customer Care Influencers

Vcaretec

Connect: @RoyAtkinson Chip Bell Bio: Customer Service Expert, Keynote Speaker, Business Consultant, Author of 'Sprinkles.' Passionate about customer service, and interested in cars & apologetics Connect: @PeterLavers Greg Levin Bio: Employee engagement and customer experience writer, speaker, and humorist. Tweets are my own.

article thumbnail

How to Drive Voice of Customer Insights Company-wide: 3 Steps

ClearAction

Every employee wants to work for an admired company. Customer experience is a natural motivation with richest meaning for employee engagement. 1 ClearAction Business-to-Business Customer Experience Management Best Practices Study, 2010-2013. Image purchased under license from Shutterstock.

article thumbnail

Customer Experience Transformation Through Proactive Engagement

ClearAction

Customer Experience Transformation Through Proactive Engagement Lynn Hunsaker. Employee engagement drives transformational changes that enable you to have quality in everything you do,” explained Carolyn Muise, Vice President of Total Customer Experience (TCE) at EMC. Photo purchased under license from Shutterstock.